FAQ
Answers to frequently asked questions
Do I need to register?
Yes: registration and identity verification take place in the RUNO wallet itself.
What is RUNO Wallet?
It is an electronic wallet with licensed infrastructure for rubles and stablecoins. You can safely store funds, top up your balance and withdraw money.
Is verification in the wallet required, and why?
Yes, it is mandatory. Verification confirms your identity, protects your account from fraudsters and allows operations in line with the service rules and the law.
Which documents are accepted?
Russian citizens need a passport (the main spread and the registration page). Foreign citizens can use a passport or an ID document from their country. Verification is quick and done live through the camera.
How do top-ups and withdrawals work?
All operations are in your account in the “Top up and withdraw” section. You can work with both rubles and stablecoins. Top-ups are possible only from your own details.
What fees apply?
Top-ups and withdrawals to your own details are free of charge. A transfer to another person costs 1%. For stablecoin operations a 1.5% broker fee and the standard fee of the chosen blockchain network apply.
How does the international card work?
The card is issued instantly after passport verification and is linked to your wallet balance. The wallet is topped up in rubles, and when you pay abroad the amount is converted automatically at a favorable rate. Limits: up to 50,000 dollars per operation and up to 6 million dollars per month. Card servicing 0%, no additional fees.
Is it safe?
We use modern encryption standards to protect your data and assets. Never share PIN codes, passwords or SMS codes with anyone: RUNO staff never ask for them.